Warranty Information

Is My Product Under Warranty?

Coastal Image Technologies works with the best suppliers and vendors to provide the best and affordable products to its customers.

At times, things go wrong with these products. Luckily, our brands are committed to our customers as much as we are. They show that commitment through warranties.

Warranty ensures that if anything goes wrong, that is not the customer’s fault, your product can be repaired or replaced. Warranty is available on select brands and products, as displayed on the product page.

What Warranty Covers

Coastal Image Technologies warrants that each Machine:

1) is free from defects in materials and workmanship and

2) Conforms to Brand’s Official Published Specifications, the warranty period for the Machine starts on the original date of installation. The date on your invoice or sales receipt is the date of installation unless Brand or your reseller informs you otherwise. Unless Brand specifies otherwise, these warranties apply only in the country or region in which you purchased the Machine.

What this Warranty Does not cover

·         This warranty does not cover the following:

·         Uninterrupted or error-free operation of a product.

·         Loss of, or damage to, your data by a product.

·         Any software programs, whether provided with the product or installed subsequently.

·         failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with product information materials.

·         Damage caused by a non-authorized service provider.

·         Failure of, or damage caused by, any third party products, including those that the Brand may provide or integrate into the product at your request.

Any technical or other support, such as assistance with “how-to” questions and those regarding product set-up and installation products or parts with an altered identification label or from which the identification label has been removed.

Your Additional Responsibilities

Before your Service Provider exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under warranty service. You also agree to:

1.       Ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange;

2.       Obtain authorization from the owner to have your Service Provider service a Machine that you do not own; and

3.       Where applicable, before service is provided:

a.       follow the service request procedures that your Service Provider provides;

b.      backup or secure all programs, data, and funds contained in the Machine.

c.       provide your Service Provider with sufficient, free, and safe access to your facilities.

4.       (a) ensure all information about identified or identifiable individuals (Personal Data) is deleted from the Machine (to the extent technically possible),

b.  allow your Service Provider or a supplier to process on your behalf any remaining Personal Data as your Service Provider considers necessary to fulfill its obligations under this Statement of Limited Warranty (which may include shipping the Machine for such processing to other service locations around the world), and

c. Ensure that such processing complies with any laws applicable to such Personal Data.

Types of Warranty Service

1.       On-site Service

Under On-Site Service, a Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product to the service center at its expense.

2.       Courier or Depot Service

Under Courier or Depot Service, your product will be repaired or exchanged at a designated service center, with shipping at the expense of the Service Provider. You are responsible for disconnecting the product and packing it in a shipping container provided to you to return your product to a designated service center. A courier will pick up your product and deliver it to the designated service center. The service center will return the product to you at its expense.

3.       Customer Carry-In Service

Under Customer Carry-In Service, your product will be repaired or exchanged after you deliver it to a designated service center at your risk and expense. After the product has been repaired or exchanged, it will be made available to you for collection. If you fail to collect the product, the Service Provider may dispose of the product as it sees fit, with no liability to you.

4.       Mail-In Service

Under Mail-In Service, your product will be repaired or exchanged at a designated service center after you deliver it at your risk and expense. After the product has been repaired or exchanged, it will be returned to you at Coastal images' risk and expense, unless the Service Provider specifies otherwise.

5.       Customer Two-Way Mail-In Service

Under Customer Two-Way Mail-In Service, your product will be repaired or exchanged after you deliver it to a designated service center at your risk and expense. After the product has been repaired or exchanged, it will be made available to you for return shipping at your risk and expense. If you fail to arrange return shipment, the Service Provider may dispose of the product as it sees fit, with no liability to you.

How do I know if my product has a warranty?


On the product page, on the specifications tab of the product, there is a field for warranty.

If the product has a warranty, this field will be filled with the duration as shown below.

 


How can I activate my warranty?


If you notify Coastal Image Technologies within 7 days after Delivery, your product may still be returnable without using the warranty. Check our Return policy for detailed information.


If more than 7 days pass since delivery and the product has a warranty:

Please contact the service center listed indicated on your product warranty card or contact Coastal Image Technologies and we will provide you with the details.


If more than 7 days passed since delivery and the product has no warranty:

Unfortunately you will have to make arrangements and repair the item without Coastal Image Technologies’ involvement.




How do I go about servicing my product?


Please send the product(s) directly to the respective Service Center stated on the warranty card or given to you by Coastal Image Technologies. For a prompt warranty claim kindly include all the accessories, and information included in packaging.


If my product is within warranty duration, do I need to pay for repairs?


If your product Warranty is valid, it typically offers protection against defects in workmanship, related to mechanical or electrical systems, and materials. In such cases, you don't have to worry about the repairing cost - our partners will cover it.

However, warranties do not cover damage to products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s maintenance advice provided in the user’s manual or warranty card.

For more details, please refer to your Warranty Card for the services and parts that are covered by your Warranty. Any services fees and parts costs that are not covered by Warranty will be repaired/replaced at a cost.




If my product is out of warranty duration, do I need to pay for repairs?


If your product is out of warranty duration, you will be responsible for the repair cost.

We suggest you to repair the product at the service center authorized by the manufacturer (the one warranty center on your Warranty card) for better quality services. 

CID (CUSTOMER INDUCED DAMAGE)

  • Damaged products will be accepted for repairing only if it is possible (to be decided by Product (service center) and repair will be done under chargeable basis.
  • If the product is repaired, customer or dealer will be charged for the spares, repairing, servicing cost and it would be informed to the customer before repair.
  • In case the product is not repaired will return the same defective product to the customer or dealer.
  • A warranty of max 15 days would be given on the product after getting repaired under chargeable basis from Coastal Image.

RMA (Return Merchandise Authorization)

Service center shall repair the defective Product and return it back, within 15 working days from the day defective product been received (Date mentioned on the receipt).

If the defective product is not repairable, Coastal Image will provide an equivalent product or an upgrade product (with nominal actual difference). In case no availability of the product, credit note will be issued based on the current market value of the same Product.

Credit note would be issued at market rate or invoice rate whichever is lower.

In case of credit note customer has to deposit all the accessories of the product which were there at the time of buying the product or nominal charges as per actuals would be deducted for the same.

In case of transportation damages i.e. material sent directly by customers/dealers to Coastal Image (service center), Coastal Image (service center) would not be responsible and would be treated as out of warranty because of physical damage.

DOA (Dead on Arrival)

  • Product found defective or not working immediately on purchase, or within 15 days of purchase will be treated as a DOA.
  • Invoice copy of the purchase bill will be necessary to claim a DOA case, if not available then the warranty sticker date will be treated as purchase date and the sticker should be 100% intact and not tampered.
  • If the product is found defective after checking by the Coastal Image (service center) then a new product will be issued against the faulty product, but packing and accessories would not be replaced.
  • In case of physical damage of the product it will not be treated as DOA. Even if customer claims warranty after few minutes of purchase.

The term warranty is applicable only if:

·         The product has genuine warranty sticker and serial no stickers; both should be intact and not tampered.

·         If product is not physically damaged/tampered/burnt. (Like broken corners, visible cracks, connector pins damaged, rusted, wetted, burnt etc.) the Warranty is applicable.

·         Physical damage has to be decided by the Coastal Image (service center).

·         In case of Motherboards the CPU pins of the socket should not be damaged/broken/bent, corner or connector damage, spare missing or burnt and if it is sold under warranty terms.

·         If the product is within the warranty period (applicable warranty period varies based on product categories as specified below).

·         The product claimed for warranty is already been attempted for repair (other than any Coastal Image (service center), then the warranty is void, and product will be considered as no warranty.

·         Ensure that any Remarking / modifying of the original product brand label or date should not done in product. If any tempering found product will consider as Out of warranty.

 

 

 

Samsung Phone

 

Product

General information

Warranty service

Warranty period

Mobile phone

Ensure your device is running the latest software update and backup your device before a repair

Same unit repair via pick up / recorded delivery service

24 months

Tab

Ensure your device is running the latest software update and backup your device before a repair

Same unit repair via pick up / recorded delivery service

24 months

Note

Ensure your device is running the latest software update and backup your device before a repair

Same unit repair via pick up / recorded delivery service

24 months

Gear

Ensure your device is running the latest software update and backup your device before a repair

Same unit repair via pick up / recorded delivery service

24 months

Charger

Bundled with mobile device

Exchange accessory via post

12 months

Battery

Bundled with mobile device

Exchange accessory via post

6 months

Earphones

Bundled with mobile device

Exchange accessory via post

6 months